Frequently asked questions

General questions about use

What does TPA stand for?

Two Pole Active means two charges, positive and negative.

How does Airdog disinfect? ​​How does it work? What does it use to kill germs?

The Airdog air purifier eliminates pathogens using the second filter layer, the electric curtain layer. This layer works by generating an electrical current between the wire gaps at up to 40,000 volts, which is converted by the device's adapter, to zap and kill pathogens including H3N2, influenza virus, allergens, various types of bacteria, and SARS-CoV-2. This has been tested to international standards and is certified.

What is the warranty? How many years is the warranty?

Answer 1: The Airdog air purifier comes with a 12-month warranty, up to a maximum of 20 months (subject to company terms and conditions). The warranty covers only malfunctions resulting from manufacturing defects, including the motor and internal electronic circuits of the purifier. External accessories such as the adapter, remote control, and all filter layers are not covered by the warranty (except in cases where damage is found immediately upon receipt of the product).

Answer 2: The service center is located at The Premium Project, Bangna-Trad Road, Km. 5. Claims can be sent here. If you have any questions about usage or encounter problems during use and need to coordinate repair/claim services, you can contact Line: @Airdogcare, which is the direct after-sales service channel. Admins are available to help answer questions and provide troubleshooting guidance.

How is Airdog different from other brands?

Really kills germs and viruses. Has a certificate. Tested by an international institute. Kills germs.

Washable and reusable filters that last 5-10 years, eliminating the cost of replacing filter cartridges (HEPA filters typically need replacement twice a year at a cost of 5,000-10,000 baht per cartridge)
Can run 24/7 without friction like HEPA filters, energy-efficient, noise-free, with consistent filtration performance. Unlike HEPA filters that decrease in efficiency over time, with optimal performance only in the initial period
Connect to mobile app for remote control, timer scheduling, and lock settings
Solves allergy problems and pet odor issues in homes. Over 2,000+ verified customer reviews with repeat purchases and referrals

How to maintain it? How do you know when the dust box is full?

When the dust collection box is full, a -C- symbol will appear on the display instead of the AQI number, indicating that a complete cleaning is required. Follow these steps:
Pre-filter: Remove and dust off, vacuum, or wash with water to clean.
Electric Curtain: Never allow water contact. Use the special brush included in the product box or a dry sponge to gently wipe and clean the wire frame on both top and bottom surfaces. (Recommended cleaning: every 1-2 months)
Dust Collection Box:
For Airdog X3Pro and X5Pro: The internal components can be separated into 2 additional layers for thorough internal cleaning. Can be washed with plain water or water mixed with mild cleaning solution (mild acid or mild base) to help remove stains or accumulated dust from the collection box.
For Airdog X8Pro Ultra and X1: The dust collection box cannot be disassembled. It is recommended to use the long-bristle brush provided in the product box for cleaning, or use a spray hose with pressure nozzle to spray water inside the chamber, or use a dishwasher for cleaning.
After cleaning, air dry in a shaded area with good ventilation and ensure it is completely dry with no water stains or moisture residue before reassembling and using with the purifier.
Carbon Filter: Never allow water contact. If dust falls from the top air outlet, use a cloth to dust or vacuum it out, then expose to strong sunlight for approximately 3-4 hours to evaporate moisture before using again.
After complete cleaning and reassembling all filters into the device, when turning on for the first time, "press and hold the control button for approximately 5 seconds or until you hear a long beep" to reset the system.

If the machine has a problem, where can I send it for repair?

Send to the showroom at the head office.
Airdog Thailand, 91/4 The Premium Bangna-Trad Project, Km. 5, Bang Kaeo Subdistrict, Bang Phli District, Samut Prakan Province 10540

What viruses and bacteria can be eliminated?

The Airdog air purifier can remove dust, particles as small as 0.0146 microns and can kill 99.9% of germs, viruses, and bacteria, including SARS/Covid.

Can the machine kill the COVID-19 virus?

Airdog can kill influenza virus H3N2 and SARS-Cov 2, the virus that causes Covid-19. There is a certificate of test results.

How are different air purifier models different?

All machines use the same Silicon Valley TPA technology, the only difference being the coverage area.

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Scan the QR code to add as a friend on LINE

Open your LINE app and use the in-app QR code reader.

Screenshot 2568-08-19 at 13.50

Scan the QR code to add as a friend on LINE

Open your LINE app and use the in-app QR code reader.

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Screenshot 2568-08-19 at 13.50

Scan the QR code to add as a friend on LINE

Open your LINE app and use the in-app QR code reader.

Screenshot 2568-08-19 at 13.50

Scan the QR code to add as a friend on LINE

Open your LINE app and use the in-app QR code reader.

General Customers

B2B Customers