Product replacement or refund policy (return)
To ensure satisfaction and confidence in your purchase, the Company has established the following return and refund policy.
1. Conditions for claiming a replacement product
1.1 Customers may request a product replacement/claim within 7 days from the date of receiving the product.
1.2 Returned products must be in complete condition, undamaged, and in original packaging with all related accessories/documents included.
1.3 Customers must provide proof of purchase, such as a receipt or order number, for consideration.
1.4 The replacement product will be shipped from the company within 3-5 business days after the claim has been reviewed and approved.
2. Refund conditions (return of goods)
2.1 Customers may request a refund (product return) within 7 days from the date of receiving the product.
2.2 Returned products must be in complete condition, undamaged, and in original packaging with all related accessories/documents included.
2.3 Customers must provide proof of purchase, such as a receipt or order number, for consideration.
2.4 Refunds will be processed through the same payment method used by the customer.
2.5 The refund processing time is generally 7-14 business days from the date the company confirms receipt of the returned product.
2.6 For payments made via credit card or bank channels, the timeframe may depend on the processing time of the issuing bank.
3. Rights reserved
The Company reserves the right to change, amend, or add to the terms and conditions of this policy without prior notice, in accordance with relevant laws.
